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Archive for the ‘Charisma on TV’ Category

You can’t turn on the news at the moment without hearing more bad news about the struggling state of the economy, rising debt and the human costs associated with keeping small businesses afloat. Yet a quiet revolution amongst discerning businesses looking for growth rather than survival has shown that simply by developing their leadership team’s charismatic potential has an almost instantaneous impact on their bottom line.

Having dedicated the last three decades to investigating how charisma benefits organisations I was delighted to have my research findings reinforced and validated by Hewitts Associates. They also identified that those organisations achieving double-digit growth have extremely high levels of workforce engagement. The quickest and most cost effective way to build engagement is by increasing the charisma of leaders, executive boards, entrepreneurs and senior management.

Yet, this presented a challenge for two reasons. Firstly, the definition of charisma varied widely and secondly, great charismatic icons exhibited their charisma in a way that was unique to them. You can’t teach people charismatic behaviours without diluting their authenticity – an immediate block to the flow of their natural charisma. Remember Gordon Brown, during the historical, live election debates in May 2010? I was providing live commentary on the three leaders’ charisma for a global television network alongside the Professor of British Politics, Stephen Hassler. Gordon Brown looked uncomfortable trying to compete with his two younger opponents and had been ’schooled’ in using power postures and gestures. He failed to engage the voting public because he was not speaking from his heart. In contrast, Nick Clegg who despite being less polished, talked with a natural and spontaneous passion that got him the coveted role of Deputy PM!
You can develop charisma by working from the ‘inside’. In fact, everyone already possesses charisma within themselves, yet because of the walls of protection and masks put up and on over the years, we disconnect from our own source of power. This is why I call my corporate charisma seminar, An Audience with Charisma – because the ‘audience’ already has charisma, I simply need to help them reconnect with it. The minute this happens, people light up like a Christmas Tree!
My journey into the world of ‘inside out’ took me to Dr Bruce Lipton’s research in the field of Epigenetics that proves the impact of thoughts and feelings on the way genes are expressed. Metaphorically speaking, the charisma gene is inherent within us all yet not all of us activate it. In 2004, in conjunction with Vic Conant, President of Nightingale Conant we embarked upon a huge piece of research with 2664 organisations globally. One conclusion found that mindset was the crucial, linking component between high performing, charismatic individuals.
In 2008 I published my blueprint for developing charisma and launched my first charisma seminar at Shakespeare’s Globe Theatre. Within just 2-days I transformed individuals’ level of impact, presence and gravitas that I measured with a range of assessment tools. (Check out your own level of charisma for free by visiting www.audiencewithcharisma.com/charisma-profile)
Last year I conducted a small study with 34 senior executives who rated themselves on 10 different attributes before and six weeks after attending An Audience with Charisma. The results were dramatic and have caused a plethora of questions from learning and development communities about how I can achieve such impressive and sustainable performance improvements. My response is often regarded as controversial, because I am using a blend of techniques that are literally at the frontiers of accelerated development. Noetic Science, Control Dramas, Quantum Physics, Reiki, Dowsing, Matrix Reimprinting are just some of the sources that have inspired my approach. Sometimes I’m asked if these techniques are just too way out for the corporate community to which I respond ” if I can deliver a sustainable change in the people I teach, does it matter how I do it.”

The model I use to develop charisma, encompasses five attributes that collectively I refer to as The Symbol for Star Quality. Charismatic people possess high levels of self-esteem and are comfortable in their own skin. They are genuine and authentic. Whilst they have the ability to adapt their behaviour, essentially they are always true to their real self. Charismatic people have a strong driving force because their work holds personal meaning. As a result they appear dynamic, enthusiastic and passionate. Charismatic people are emotionally intelligent. They listen to their intuition and communicate from their hearts as well as their heads. How can you engage people by logic alone? Charismatic people have a compelling vision that others feel a connection with. This creates a magnetic electro-magnetic force field that draws people to follow them. The fifth attribute is how charismatic people utilise their energy. At the smallest, quantum level we are all pulsating energy that ebbs and flows continuously. Interestingly, charismatic people can absorb and utilise the energy generated from others that allows them to exude even more energy. This energetic formula begins to explain the scientific rationale behind cult leadership.

Since my first Audience with Charisma at The Globe, I’ve helped hundreds of business professionals become more authentic, more charismatic and consequently more effective.

Having had a meeting today with a charismatic business woman, I felt inspired to reflect on best ways to deal with charismatic people. Something that might come in handy when you meet Alan Sugar or Richard Branson. Whether you work for a charismatic boss, manage a charismatic individual or have a charismatic client, there are a number of suggested approaches that can optimise the quality of your communication.

• Actively listen and seek to really understand their viewpoint before giving your response. Charismatic people are much more receptive if they have put forward their perspective first.
• The impact of their presence can positively distort their communication, so you see what they are saying through rose-tinted glasses. You can help maintain objectivity by delaying your reaction or response, which will give you time to evaluate the content of what they have communicated.
• Charismatic people like people who are like themselves. Therefore, use matching and mirroring techniques to build rapport and increase the impact of your communication.
• Be yourself and say what you really think and believe. You’ll gain more respect from charismatic individuals if you are acting with authenticity.
• Have clarity around what is important to them and respect these factors. If you suggest actions that contradict their career values, they will be aggressive and protective.
• When presenting your ideas to them, illustrate how your ideas support their personal vision.
• Don’t play it safe – be creative and imaginative with your ideas; this earns their respect.
• Negativity drains their energy. Rather than explain why something won’t work, highlight different options that may work even better.
• Give them plenty of opportunities to influence and persuade others. If you have something to communicate, their support of what you want to say can leverage a positive outcome from others.
• If you have made a mistake – admit it. Charismatic people appreciate courage, risk-taking and accepting responsibility for every action.
• Pay attention to their physiological triggers – use these when communicating your point of view back to them.

Ultimately, remember that your instincts and gut reaction is your own emotional guidance system. Listen to your own instincts first and trust your intuition – you’ll be amazed at how accurately you’ll be able to summarise every situation. Enjoy your interactions with charismatic people, because if you are open and flexible you’ll automatically start to absorb some of their magical powers.

How thrilling to sit down to watch the final of The Apprentice last night. I liked Chris Bates and Stella English although for me Stella consistently appeared to be in a class of her own. Creating and developing a new drink for the huge drinks market was a fabulous final task that showcased their skills at innovation, market research, branding, packaging design and presenting. The moment that Stella came up with the name ‘Urban’ I thought to myself “she’s won this!” A great concept and her presentation was utterly professional yet personal and delivered with charm and humour. I was slightly stunned that Chris got caught up into the trap of getting too engrossed into his art direction role – pulling off another rather tacky TV ad – big lesson I learned years ago is to keep it simple. Stella’s reaction to being told by Sir Alan “You’re Hired!” was wonderfully moving. She appears to have had a tough childhood that has given her a steely determination to make her mark on this world. Often described by her fellow candidates as ‘aloof’ and ‘a bit cold’ she appeared genuinely moved to tears upon hearing that she’d finally done it. Good luck to both Chris and Stella!

Amanda Platell was on last night’s panel, catapulting me back to the late 1990s. I was working with (not for) the BBC on a TV quiz show format I had developed called ‘Playzone’. As the creator of numerous business games I got carried away one night and developed an adult board game!!!! At the time BBC 2 liked the concept for a TV quiz show to go ‘head-to-head’ against Channel 4’s The Word. I still have photos of the set featuring giant banana sofas and a ‘gunge tank’ A meeting was arranged with Amanda Platell who at the time was editor of The Sun. We were pitching for a sponsorship deal for ‘Playzone’ that would fund the TV programme. Her reputation was such that I felt excited and terrified at the prospect of meeting her – not that I needed to as she cancelled my meeting whilst I was in reception leaving me to ponder on what might have been should I have got to see her. Thankfully ‘Playzone’ never went ahead and my business reputation remained intact!!

As the countdown to Christmas enters the last few days I find myself feeling rather reflective. The more I learn, the more I realise that enjoying every moment of life is even more important than thinking too much about the future. Our point of power is now – we can create everything we want by choosing our thoughts with conscious volition. To borrow a phrase from Richard Bach’s book, Illusions ‘ The River delights to lift us free, if only we dare to let go. Our true work is this voyage, this adventure.’

Have an adventurous week and enjoy the festive spirit.

This is the first time during series 6 of The Apprentice that I have been stunned by Lord Sugar’s latest firing. Liz Locke has great people skills; she sold double the value of tickets compared to ego-maniac Stuart Baggs and demonstrates more integrity. Could it be that Sir Alan is relishing the public humiliation of Stuart during the interviews or does he genuinely admire the self-made millionaire? Who knows, yet I still felt dismayed that maybe even such a charismatic and well-respected businessman might be swayed by TV ratings and audience figures?
I like Jamie and thoroughly enjoyed his ghoulish accounts of gruesome murders yet I don’t really rate him as an inspirational leader. He makes me laugh, he has lots of likeability (Stuart take note) and yet he kind of does his own thing. My ideal final would see a stand off between the cool, calm and collected Stella English and the droll, ‘poshly spoken’ Chris Bates. Two very different candidates with very different personalities and styles yet both have interesting strengths that would provide a great climax to this series.

I LOVED the panel on the BBC Two – You’re Fired! Vanessa Feltz oozes charisma – she is passionate, witty, articulate and very astute. I particularly liked her strong stance with supporting Liz. Ms Feltz you are looking really good these days, you radiate an aura of happiness – bring it on!

With Christmas fast approaching I was somewhat dismayed when a journalist asked if they could include my Charismatic Conditioning CD as a suggested gift for your enemies???!!! Obviously in my mind, this is a top pressie for anyone yet finally managed to see the funny side.

I hope the WikiLeaks cyber saboteurs of the Visa, Mastercard and PayPal haven’t interrupted your online shopping pleasures – wow, what power! Note to self ‘Investigate the concept of charismatic cybering’

Have a great week

Last week I missed writing a review of Episode 8 because I was running An Audience with Charisma at Shakespeare’s Globe Theatre. 28 individuals from different organisations and job roles attended to create 48 hours of extraordinary moments. I am constantly humbled by the courage, compassion and honesty people show – I still find it impossible to finish the seminar without crying!!!
Last week also saw the launch of a cutting-edge Charismatic Conditioning Programme featuring Binaural Inductive Technology. This has been developed in conjunction with Hugo Jenks, Scientist who is such a lovely genuine man. We are both very different personalities yet we share the same vision for making the impossible possible! Trials for the efficacy of this product are currently underway and we will ensure the results are freely available for your review.

Moving on to last night’s Apprentice!!! Honestly, I was pretty dismayed to see that the strategic planning demonstrated by the girls and their achievement at sourcing and purchasing all 10 items didn’t manifest in a win! In the boys’ team I liked the way Jamie set up his negotiation process and for sheer ruthlessness I had to acknowledge they did well. Yet in today’s business world, leaders are required to demonstrate integrity and a ‘win-win’ approach to negotiations. When people feel disgruntled it causes a bad karma that I really believe will rebound negatively. The boys were aggressive, insensitive, blatant liars and for much of the task wandered the streets like headless chickens. I wouldn’t want to have people in my company operating with these principals. Although the girls lost, I suspect they gained a valuable lesson about the importance of benchmarking and researching prices – another hour on the phones on route to their destinations and they could have completely ‘outshone’ the boys.

In the boardroom, Stella, Liz and Laura all accepted responsibility, to a point, for things that went wrong in the task. Liz quite rightly smelt Stella’s blood and immediately saw an opportunity to eliminate her biggest competitor. Yet, Stella’s brilliant observation of Laura’s mistake when starting at £200 for purchasing the ‘rare truffles’ was genius. In all of the previous boardroom battles the remaining candidates appear to accept that in the boardroom it’s a fight for survival and anything goes. Last night Liz seemed incredibly aggrieved with Stella’s comment about her Project Management skills. The final is truly shaping up to be a battle of the giants; Stella vs Liz?

One final thought for this snowy week. As witnessed on The Apprentice, the Project Manager’s ability is a vital factor to the success of the task. Did you know that according to global research by The Standish Group, $62 trillion is lost each year because of failed projects. The biggest cause for this failure is attributed to lack of stakeholder engagement. And the best way to secure stakeholder engagement? …….. is by developing the charismatic potential of the Project Manager. Now that’s what I like to hear!!!

The Apprentice – Episode 7

November 18th 2010 by Nikki Owen | Charisma on TV

Well finally Sir Alan Sugar fired Sandeesh Samra last night – I think many viewers knew that her time on The Apprentice was drawing to a close. Whilst she appeared a genuinely nice woman with good integrity she lacked the leadership skills and drive that are vital requisites when working with the demanding Lord Sugar.

Stuart Baggs has to be one of the most obnoxious people on the planet possessing a complete lack of sensory awareness about others. I loved seeing Stella’s reaction to his directing management style! I was desperate to see a boardroom stand off between them yet somehow Stuart won his team’s task.
Candidates that performed well this week included Joanna Riley (brilliant with the kids) Liz Locke (really enthused and energised customers) and Chris Bates was fabulous yet again in the boardroom.

Next week’s Audience with Charisma is fast approaching and as always I’m feeling really excited about the transformation of the people attending. This is the first event that I’ve run in association with Capita Learning & Development and we are completely fully booked.

We are also launching a cutting-edge Charisma Conditioning CD that uses Binaural Inductive Conditioning™ – a technique that works with your unconscious mind to stimulate more of your charismatic potential. This process combines a uniquely composed binaural beats programme developed by Hugo Jenks, scientist and technology engineer with a powerful ‘Milton Erickson’ styled hypnotic induction developed and delivered by myself. This hypnotic induction incorporates powerful suggestions to remove unconscious barriers and accelerate the development of your own charismatic potential.

Binaural Beat recordings use specially generated sounds that alter your brainwaves so that they become synchronised with the frequency of earth’s energies. They are able to promote a profoundly deep state of meditation enabling your energy to flow more abundantly, thereby powering up your charisma.

Have a great week!

Week 6 – The Apprentice

November 11th 2010 by Nikki Owen | Charisma on TV

This week’s task was to brand, market and create a radio and TV ad for a cleaning product. Seemingly straightforward especially if you are ‘lucky’ enough to have unemployed Head of Communications expert, Alex Epstein as your Project Manager! During the past 6 weeks Alex has changed his style from Amiable to Driver, showing a distinct lack of presence with his team members from Apollo. Alex reminds me of Gordon Brown’s younger brother, not just in appearance yet in his politician style phrases and mannerisms. So many aspects about Apollo’s performance this week were a complete disaster:

• Lack of ideas and suggestions during the initial brainstorming session
• Ignoring important feedback from focus groups
• Choosing colour ways more synonymous with sex and death
• Using a child in the TV advert when the product clearly states ‘Keep out of reach of children’
• Confusing messaging – was the product aimed at removing germs or stains?

The boardroom scene was excruciating to watch as Alex’s arrogant pitch to justify his position was to question Sir Alan’s decision about the losing team. Then, to ignore the pointed clue from Sir Alan about Laura Moore’s moaning and negative style and select Sandeesh, the only person to have received recognition from Sir Alan to come back into the Boardroom was unbelievable. Alex Epstein you were justly fired in my opinion. Watching your interview on BBC 2 The Apprentice You’re Fired! Was hugely entertaining this week. Dara O Briain was on absolute top form this week and has been getting increasing confident as the series progresses. The panel was particularly strong this week with some great exchanges between Ruby Wax and Alex Epstein (great suit and tie Alex!) and some credible, insightful commentary from advertising executive, Richard Exon.

My top two favourite candidates for the final? Stella English and Chris Bates, very different styles yet very impressive individuals.

Have a great week!

The Apprentice – Fifth Firing

November 4th 2010 by Nikki Owen | Charisma on TV

Paloma Vivanco, you were my shining star, the candidate I thought would definitely be in the final. Last night you became Sir Alan’s latest firing.

This week’s task was a brilliant test of selecting the right products for the right location and present them with panache. Paloma’s, project leadership got off to a great start. She was relaxed, elegant, exuded confidence and looked in complete control. When meeting the new up and coming fashion designers she asked some brilliant questions “ If we could sum up your vision for this range, what would it be?”

Yet Paloma’s arrogance began to emerge when confronted by rails of glittering dresses when she failed to show any heartfelt enthusiasm. As a developer of products I know how connected and emotionally attached I feel towards mine. If my distributors rave about them then I’ll appoint them, if their response is luke warm then I won’t even bother with a formal response. Paloma, Chris and Sandeesh emitted an aura of ‘all that glitters is not gold’ causing the sensitive, creative designer to feel uncomfortable in their presence.

Laura Moore and Stuart Baggs were insidiously sabotaging the success of their team at every opportunity and their constant whinging is seriously getting on my nerves. Whilst I can usually see the good in most people, these candidates do not have my vote when it comes to ‘likeability’.

Under vicious attack by Paloma, the wicked witch, Alex Epstein (Unemployed head of Communications no less) did screw up with his choice of location for Apollo’s promotional stand. Yet the video of his team’s boutique shown to thousands of shoppers in the Trafford Centre was pure genius. Alex reminded me of an important lesson I learned from Sven Goran Ericksson who said “you have to dare to lose to win”. Alex Epstein you dared to throw yourself into the task and I’m glad you survived the boardroom stand off.

Paloma’s ruthless and arrogant assault on Alex should have precipitated the immediate arrival of security. Who would ever want to work for or with such a nasty character – she makes Nasty Nick from the first series of Big Brother look like Mary Poppins in comparison. Sir Alan Sugar was definitely right to fire her.
Whilst sipping a steaming mug of hot chocolate I was left pondering how my perception of one woman could swing so dramatically in less than an hour. In term’s of Paloma’s charisma, she possessed high self-esteem, a compelling vision, a strong driving force and great energy levels. What she lacked was the fifth attribute for charisma, sensory awareness.

Another fabulous episode of The Apprentice!

Just a quickie –  did you see Matthew Wright on Channel Five’s The Wright Stuff start my big apple experiment on National Apple Day? Slightly cynical yet more and more people are proving your thoughts and emotions can influence the rate of an apple’s decay.

It took me years to appreciate the importance of really listening to people. In a sales environment it is critical to the success of a salesperson’s career. According to Nancy Kline, author of Time to Think “the quality of your listening impacts on the quality of the other person’s thinking”. Fired Apprentice candidate, Melissa Cohen’s lack of Emotional IQ and indifference to listening to retailers’ comments proved to be ‘Synergy’s’ downfall last night. Melissa failed to build rapport during any of her pitches – a vital skill because 83% of customers do business with people they like and trust.
Yet was Melissa’s intention to ‘persuade’ Debenhams to stock showerheads and shovels completely left field? In my twenties I worked for an organisation that sold children’s character coat hangers. (they were called ‘Cutehangers’) I had sold these into all the department store chains including M & S. The retailer that eluded me was BHS because they didn’t have a department to buy children’s character coat hangers. My passion and their belief in my product caused their management team to set up a department and I got full distribution through BHS. (One of my proudest moments as a salesperson) That’s why part of me secretly admired Melissa’s persistence with Debenhams and perhaps with more rapport and better listening they might have been inspired to come up with a creative solution.

I will miss Melissa’s extraordinarily rich vocabulary from “karmically they will be retributed” to “sectionality” and “conversate”! I make up words all the time because they interrupt patterns of thinking and create interest. My global sales product is called ‘The Sales Activator®’ and features a board game called ‘The Trynamic Sales Game™’ – have you ever heard of the word ‘trynamic before? According to Albert Mehrabian, Professor of Psychology only 7% of face-to-face communication is based on the actual words we say. 38% of communication is gleaned by how we say those words and 55% is based on body language. Given Melissa Cohen’s commanding voice tonality and her utter conviction in what she was saying it did take a few moments to register her unusual choice of vocabulary.
Have a great week!

The Apprentice loses shabby Shibby

October 21st 2010 by Nikki Owen | Charisma on TV

Dr Shibby Robati was rightly fired from last night’s episode of The Apprentice. I couldn’t quite process his remark to the chef he let down “go on the Atkin’s diet” unless of course he has negotiated a sponsorship deal with the Atkins corporation! Maybe that’s why doctors with absolutely no bedside manner opt to become surgeons. A nice guy yet completely ineffectual who looked continually hen-pecked by his team’s stronger female candidates. Paloma Vivanco has a cool assured style that I’d like to witness in a team leader role yet Sandeesh Samra behaved like a saboteur on a picnic.

I’m pretty sure that Melissa Cohen is really Tintin’s brainy sister or has styled herself on the amazonian Brigitte Nielsen. Yet her assertive and forceful management style proved to be a front for indecision and insecurity. The irritating egotistical style that Stuart Baggs adopted during Episode 1 appears to have gone on the missing list (what a relief) and my two favourite candidates this evening? Christopher Farrell shone last night in an operational role and Jamie Lester who clearly wanted the project management role, continued to support a very lucky Melissa despite his apparent misgivings.