Book Now2012
Seminars

London, Brighton and Mauritius.

Reserve your place now.

Book now!

PhoneCharisma
CD

Featuring Binaural Inductive Technology

Learn More

PhoneProfile your charisma

How charismatic are you? FREE online profiling tool.

Charisma profile

Book NowFREE Corporate Charisma Enhancers

Weekly quotations that provoke, stimulate and enhance your
charisma at work.

Sign up

PhoneRequest a
call back

Interested in finding out more information?

Request call back

Posts Tagged ‘Emotional Intelligence’

This week I delivered a half-day session on Charismatic Leadership to The Ella Foundation, established by Brian Chernett, created to inspire more leaders in the not for profit sector to be more effective and successful. Nearly 30 leaders from different registered charities participated in a way that was subtly different to leaders within the corporate sector. These men and women showed a real passionate intensity for their cause that was truly inspiring. Their minds were open and receptive to my techniques meaning that the exercises we did regarding energy were really advanced because their attitude to learning was untainted by cynicism.

Having met Craig Goldblatt, Motivational Speaker, this week, he refers to ‘the need to find our passions and relight our beliefs. That’s why leaders working in the not for profit sector are different. Their driving force and passion for their charity is evident and contagious. Without this, a person delivers a lacklustre performance and the contamination by apathy and negativity starts to spread.

When individuals possess high levels of positive attitude, their resistance to change and personal growth reduces. Equally, when an individual’s positive attitude reduces, this will expand and strengthen their protective wall of resistance towards growth and change.

Within an organisational context, especially in today’s tough economy, employees are being asked to deliver more with fewer resources. Layer this requirement with the threat of redundancy and immediately individuals feel their survival and security is threatened. An aura of fear invades their performance and employees will start to show signs of stress, lethargy and anger. It doesn’t matter what the organisation tries to do to remedy this because the usual corporate influences (new processes, culture, training & development, communication tools) will act like arrows bouncing off a brick wall. According to Swiss psychiatrist Carl Jung, “what we resist persists”. Fear will have a huge impact on an individual’s self esteem, hamstringing confidence and causing a reluctance to express what they are truly feeling. If an individual can’t see a future for himself or herself they cannot feel motivated.

Organisations know instinctively that workforce engagement is vital for growth and sustainable success and may recognise that they need to tackle attitudes rather than behaviours. That’s why there has been a growing trend for Emotional Intelligence training where individuals are taught the ability to identify, assess and control the emotions of oneself, of others and of groups. Yet the challenge of wanting individuals to become more connected with their emotions is thwarted by the barriers they have erected to protect themselves whilst working in a climate of uncertainty and fear.

Rather than ‘pretend’ organisations can find huge value from recognising that an individual’s attitude can be impacted by working with their internal influences. When people have a positive sense of their self-worth, a clear sight of their future within the organisation they dissolve the barriers to emotional connectedness and inner motivation. This naturally boosts their energy, fuelling levels of positive attitude that naturally reduces resistance to change and growth. This process of internal awareness is the state of charisma, a state when an individual’s true essence can be expressed without fear and their performance and contribution to the organisation expands.

Mihaly Csikszentmihalyi, Hungarian Pschology Professor claimed “repression is not the way to virtue”. He introduced the concept of ‘Flow’ – a mental state of operation in which a person in an activity is fully immersed in a feeling of energised focus, full involvement, and success in the process of the activity. Sports psychologists refer to the concept of Flow as ‘being in The Zone’. Organisations refer to this as ‘engagement’. Having devoted over 30 years of my own life to this state, I refer to it as ‘Charisma’ – when an individual is being themselves and they are loving what they do, they shine.

During my winter travels I’m often confronted with a variety of misconceptions about charisma; what it is and how does it transform the performance of an organisation.

People hold a stereotypical image in their mind that charismatic individuals are maverick extroverts with big personalities. This contradicts my own theory based on 30 years of research that charisma will only flow when the individual is being authentic and is working with a sense of personal purpose.

These misconceptions spread into an organisational context where leaders feel wary about possessing ‘more charisma’ because it is often perceived as a ‘La La’ skill that could place their business at greater levels of risk. Robert Maxwell, Fred Goodwin and Rupert Murdoch play out these stereotypes creating a negative attitude towards the whole concept of charisma and the value of charismatic leadership.

Yet organisations with challenging performance and productivity targets can find almost instantaneous benefits by developing the charismatic potential of their workforce. The quality of an engine fuel will directly impact on a vehicle’s performance. What we eat will affect our emotions, energy and health. In the same way, when an individual is operating from their authentic self and feels passionately about their work, they stimulate a flow of energy, thereby triggering the utilisation of their charismatic potential.

This unseen ‘power’ can be hugely beneficial to customer service representatives who find it easier to connect with their customers, even over the phone. One major pitfall of a customer service training programme is that individuals often pay lip service to what is required of them and can end up delivering a customer service process as automated robots, going through a script. Customers sense the difference between service delivered from the heart and superficial platitudes delivered from the head. Charisma ignites the customer service process so that customer interventions become unique and special creating a significant difference in customer attitudes towards that organisation.

Additionally, employees who are delivering service from their hearts are more engaged, more committed and more motivated than their ‘going through the motions’ peers. These charismatic individuals trigger a natural process of transmitting their positive energy so that the culture of a department can evolve organically from the mindset and charisma of just one or two individuals. In Quantum Physics this phenomenon is called entrainment – where particles and waves natural synchronise together.

In 2004, in conjunction with Vic Conant, President of Nightingale Conant we embarked upon the world’s biggest piece of sales research ever undertaken. 2663 organisations shared their views on barriers to sustainable sales success and the special ingredient that sets the top twenty percent of sales superstars apart from other sales people. Findings showed that charisma is the difference that makes a huge difference to successful sales people. Since that time I have been able to replicate charisma in any individual by working from the ‘inside out’ so the individual’s authenticity is upheld with integrity.

Early studies conducted since 2008 indicate that teaching people to activate more of their charismatic potential can benefit not just customer service and sales teams, it can benefit project managers, leaders, Heads of Departments and talent.
As many of today’s businesses are feeling ‘forced’ to make cutbacks, go back to basics and keep things operationally ‘tight’ it creates an unconscious chain of fear, pessimism and anxiety within customers who are craving their feel good fix. There is no such thing as ‘business as usual’ because the usual methods will leave organisations floundering under the weight of a tough global economy.

Charisma is a sustainable feel good fix that leads to high levels of productivity, high workforce engagement and customers who become raving fans of that organisation.

A few years ago Emotional Intelligence and Insights Personality Profiling were considered a soft and abstract ‘nice to have’ – today successful organisations have embraced the power of these tools, realising that workforce and customer engagement requires a ‘from the heart’ approach. One day in the short-term future, organisations will accept that this elusive thing we call ‘charisma’ is in reality an accelerated route to sustainable business success. As a pioneer of charisma within an organisational context I will continue to develop further case studies to prove conclusively that charisma directy impacts the bottom line.

Whilst the rain batters my office window with a relentless rhythm, I notice a flock of Canada Geese on the river prepare for their long journey homewards. Their V-shaped formation conserves energy and enables them to keep track of every bird in the group. Synergy and engagement combined with an instinctual sense of teamwork and common purpose. A perfect charismatic example to conclude this week’s blog!