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Posts Tagged ‘engagement’

A report by Hilary Osbourne in today’s Guardian reveals that British workers are feeling less secure and more pressured at work than at any time in the past 20 years, with pay cuts and diminished control over their jobs among the biggest concerns.

The Economic and Social Research Council and the UK Commission for Employment and Skills six-yearly survey into employee wellbeing interviewed more than 3,000 workers aged between 20 and 60 in 2012. For the first time since 1997, public sector workers were more concerned about losing their jobs than those in the private sector. The research showed that job stress has gone up and job-related wellbeing has gone down since 2006. People reported working harder, with both the speed of work and pressures of working to tight deadlines rising to record highs.

Interestingly however, the researchers said that employees were more content and less anxious about job or status loss “where employers adopted policies that gave employees a degree of involvement in decision-making at work”.

Prof Alan Felstead of the Cardiff School of Social Sciences, said: “The slowness with which employers in Britain are enhancing employee participation is becoming an issue of considerable concern.”

The Chartered Institute of Personal and Development said the survey made worrying reading. Peter Cheese, chief executive at the CIPD, said ,“What’s good for people is good for business, and if we can embrace that truth to build cultures in which people want to work and are unified by a common purpose, we can not only prevent catastrophes, we can truly build more sustainable economic growth.”

Elsewhere in the news this month, paragon of employee participation John Lewis announced their plan to offer it’s staff the chance to study for ‘degrees’ under a work based scheme dubbed “University of John Lewis”. The staff owned retailer plans to offer senior managers a level 6 vocational equivalent to an honours degree by the end of the year. Last year 1,330 John Lewis partners gained a retail diploma, with a third picking up a level 3 qualification, which is at a standard equivalent to A -Levels.

John Lewis personnel director, Laura Whyte, said “Our partners give us the competitive edge, and if we want them to stay with us for the long term, we need to make sure that they have the right skills to meet the challenges we face in an evolving retail environment.”

Unlike many of it’s rivals, Waitrose, the upmarket supermarket arm of the John Lewis Group, has benefitted from their clean bill of health during the recent horsemeat scandal, reporting an 11% increase in sales in the last three months. The retailer reports that customers trusted the stores over it’s competitors and that it had been winning shoppers from Tescos – one of the worst – affected grocers. According to the latest Kantar Worldpanel retail data, Waitrose market share grew to 4.9% in April, compared with 4.5% last year, gaining customers faster than Tesco, Asda, Sainsbury’s and Morrisons combined.

As an aside, leading London Estate Agents Foxtons have reported that the announcement of a new Waitrose store opening actually increases property prices in the location!

In an economic environment where most experts agree that employee wellbeing has been on the decline since 2006, it is good to see an organisation that is not only bucking the trend, but seems to be growing as a result of it’s investment in, and commitment to it’s people.

One can only speculate as to whether or not the way that this organisation looks after their people had any bearing on the fact that they were one of the very few that kept clear of the recent horsemeat scandal? All I know is that on balance, the more engaged, secure,valued and consulted we feel as employees ( or even better ‘partners’), the more likely we are to speak up when we see something in the workplace that is clearly wrong.

“I think we’re a business that has got a heart and soul, which we haven’t lost through the economic downturn, and we want to help our customers while being true to our principles.”
Mark Price, Managing Director, Waitrose UK Limited

Last Friday I had the privilege of speaking at The Public Sector People Managers Association’s Annual Conference in Bristol. The theme of The PPMA Conference was ‘Talent, Opportunity, Prosperity’. I was invited primarily because it was felt that the conference delegates, made up from HR and Learning and Development professionals representing a wide range of public sector bodies, including Government Departments, County Councils, the NHS, might be interested to hear how the private sector are increasingly recognising the importance of personal charisma within their leadership functions.

Speaking to several of the people attending, it came as no real surprise to hear that many of the issues and concerns facing business today are mirrored – and often magnified – in the Public Sector. Engagement, empowerment, recruiting and retaining the right talent, encouraging innovation and creative thinking, along with the perennial ‘doing more with less’, are clearly universal issues. Traditionally perhaps, particularly when we think of The NHS, we think of a workforce with a high percentage of individuals that are following their vocation, or calling. However, people highly motivated by a desire to serve, to help others, and to make a difference, are no less vulnerable when a survival mindset sweeps through an organisation. In fact, there is an argument to suggests that the more deeply that an individual cares about the quality of their output, the less able they are to roll with the punches when cutbacks, bureaucracy, and poor management decisions impact upon their ability to carry out their role to their own exacting standards.

For me, the importance of charismatic leadership is simple. I am sure that we will all be able to think back to people in our lives that have inspired and motivated us. Role models, teachers, bosses and mentors who believed in us –sometimes even more than we believed in ourselves. I can think back to times in my life when complete strangers – with no idea of the impact that they had on me – with a kind word or a smile, delivered at precisely the moment that I needed it most, made a huge difference to me and my ability to persevere and succeed. And the chances are, when we look back and think of the people that had the biggest positive impact upon us, and our worlds, we will remember them as charismatic.

The people that we see as charismatic possess, to our point of view, highly developed abilities in several, or all, of five internal attributes:

Self Esteem
• Sensory Awareness
• Driving Force
• Energy
• Vision

The chances are that the people that had the most significant positive impact in our lives did so because they happened to be there at a time when we were feeling a bit lost, exhausted, confused, or lacking in confidence or direction. It is entirely possible that if we were to go back and meet these people again now, we might not find them anywhere near as charismatic as they are in the pictures that we have painted in our memories. This is because, at the time that these inspirational, motivational, ‘agents of change’ came into our lives, their self-esteem was higher than ours was. Their sensory awareness and emotional intelligence was more tuned in than ours. Their energy, vision and driving force was far in excess of ours, not necessarily because it was especially high, but because, at that moment, ours was particularly low. To be remembered, by us, as charismatic, they only actually needed to be a bit more charismatic than we were!

The importance of charismatic leadership to organisations – whether they are Private or Public Sector – is this. If your organisation has a clear vision that you want your employees to follow, the quickest, simplest, most enjoyable, inspirational, rewarding and sustainable way to do it, (for both the organisation and the followers) is to employ charismatic leaders, or to develop the five internal attributes of the leaders that they’ve already got.

“Go to the people. Learn from them. Live with them.
Start with what they know. Build with what they have.The best of leaders when the job is done, when the task is accomplished, the people will say we have done it ourselves.”

Lao Tzu

” When we contribute to the common good, we ourselves are enriched. Compassion promotes happiness and will help build the future we want.”
Secretary-General Ban Ki-moon
 for the International Day of Happiness, 20 March 2013

I’m not sure if it made it onto your radar, but this week, at the High Level Meeting on ‘Happiness and Well-Being: Defining a New Economic Paradigm”, the General Assembly of the United Nations proclaimed 20 March the International Day of Happiness. UN Secretary General Ban Ki-moon stated that the world “needs to recognize the parity between social, economic and environmental well-being are indivisible,” and went on to state that “Together they define gross global happiness.” The meeting was convened at the initiative of The Buddhist Kingdom of Bhutan, a country which, most impressively, has recognised the supremacy of national happiness over national income since the early 1970s and famously adopted the goal of Gross National Happiness over Gross National Product!

As you would imagine there was some skepticism about whether the United Nations, which deals daily with the misery created by war and famine, and which, at the level of the Security Council, appears unable to resolve crises in Syria and elsewhere, really needed a Happiness Day. Le Monde grumpily noted that around 120 days a year were already set aside in the U.N. calendar to celebrate themes as diverse as jazz, migratory birds and rural women, and went on to write “This is either a way of trivializing happiness, or of suggesting that one day’s happiness a year is enough -sacré bleu!

There have been many academic studies of happiness carried out in recent years, with findings acknowledging a definite link between happiness and economic prosperity. A WIN-Gallup International poll of global hope and happiness revealed in December that gloom was subsiding worldwide amid optimism about economic recovery, with Georgia, Azerbaijan, and Brazil rating as the Top 3 Most Hopeful Countries. It should be noted that countries in Western Europe were well represented in the ‘Top 10 Most Gloomy Countries’, with the UK scoring marginally better than Germany, and substantially better than France!

In terms of organisations it seems clear that the same dynamics apply. According to a series of studies carried out by Joyce Bono, Organizational Psychologist at The University of Minnesota, and published under the title Charisma, positive emotions and mood contagion, charismatic leaders build happier, and more successful working relationships. The report goes on to suggest that charismatic leaders love life, and are celebrators, not complainers.

Now normally I would be the first to celebrate any reports, surveys or research that flies the flag for charisma, but on this occasion, I think perhaps we are missing the point: It’s not so much that charismatic people are happier – it’s far simpler than that. Happy people are more charismatic.

At a cellular level we have just two operating mechanisms; we survive, or we grow. A cell can only be in one mechanism at a time, and as the study of Epigenetics shows us, cells receive the signals to either operate in ‘survival’ or ‘growth’ mode entirely from their environment, and when we are talking about the cells in our body, that environment means us. In a growth mindset – one where we feel safe, valued, inspired, supported (happy) – we stimulate all manner of ‘feel good’ life-enhancing hormones like serotonin and oxytocin that naturally repair and energise our cells, promoting growth. When we feel fear, anxiety, threatened, (unhappy) however, our bodies stimulate Cortisol, a stress hormone that causes the gated membranes in our cell walls to ‘clam up’ and close down. If a cell is in survival mode it is not growing. Long-term exposure to stress hormones damages and kills cells.

According to numerous research studies including papers from Harvard Business Review and The Lausanne University, charismatic people are more successful, happier, healthier and enjoy better relationships. At a cellular level then, charismatic people are in growth mode, which is co-incidentally, exactly the same place that the cells of happy people operate from. This means that if you are looking to develop your own natural charisma, then a good place to start might be to put on a happy face.

When you smile your body is sending itself the message “life is good!”

Smiling is a natural happiness drug. Smiling releases pleasure hormones called endorphins, natural painkillers and antidepressant hormones such as serotonin. Smiling reduces stress and boosts your immune system. Smiling actually makes you look younger, attractive, confident and successful. When you smile you’ll find you feel more positive and optimistic. Your thoughts will naturally turn to the positives in your life. You’ll find it harder to think negative thoughts while you’re smiling. Research has linked smiling to happiness, optimism, successful marriages, good health and positive longevity…. a bit like charisma.

‘You notice the person who has it. You’re aware of a special quality and though you can’t define it, you know what it is. It’s charisma.’

Last week my attention was drawn to an Insight Report, which you may have seen, carried out by Hay Group in 2012. The report examines annual engagement and enablement levels within 1,610 organisations – representing an extraordinary 5,000,000 employees worldwide – and it concludes that over the past few years we have seen employee engagement across the world decline or stagnate at 2008 levels. This is happening at the very point when organizations around the world really need to deliver better performances than ever.

I guess I must be getting a little immune to reading about ‘worrying levels of engagement’, and I think it is the scale of this particular report that made me sit up and take notice. Apparently more than 44% of the global workforce intends to leave their employees within five years, and more that 21% are intending to leave within two years. These statistics are set against a difficult world economy and depressed job market that must be having a significant impact on reducing employee mobility and churn. Clearly there is now a build up of restlessness and frustration, which as the report suggests, is likely to result in a dramatic rise in staff mobility if there is so much as a small improvement in the labour market. Very often it is the best performing workers who are prepared to vote with their feet if their organization doesn’t give them what they need to deliver.

The report concluded that lack of engagement was not the only problem. It also revealed that more than a third of employees reported that they are unable to perform optimally, with an average of 33 per cent of workers claiming that barriers put in place by the organization are preventing them from excelling at work.

“There is a stubborn gap between the discretionary effort employees across the world are willing to put into their work and the level of support available to help them excel. For organizations looking to harness the full productivity of their workforce, leaving this pool of motivation untapped is a wasted opportunity. To truly drive productivity, business leaders must understand the role they have to play in enabling high levels of performance – removing the barriers that are holding their employees and their organizations back.”

Mark Royal, Senior Principal, Hay Group Insight

“Removing Barriers” has been The Primary Objective what we do with The Charisma Model Programme since 2008. For the last 5 years we have been helping individuals, within organisations, to recognize and then choose to remove the barriers to engagement, empowerment, high performance and growth that they have consciously and unconsciously created.

From a very young age we each of us learn how to put up walls to protect ourselves from harm, failure, embarrassment, hurt and a host of other perceived potential negative emotions and experiences. Very often these walls become so effective that we become so comfortable living within them, we begin to fear ‘stepping outside’.

We believe that if an organization is truly looking to “remove the barriers that are holding their employees back’, they must first recognize that, in the vast majority of cases, the stuff that stops us from reaching our full potential – both as individuals and as organisations – is not lack of skill or lack of knowledge. The barriers that blocks our success often have nothing to do with any problems with the quantity or quality of our output, or even the way that we organize our time and resources. The walls that we just can’t seem to climb over, or smash through are held deep within our values and belief systems – and very often they are so deeply held within our subconscious that we are not even consciously aware that they are there, getting in our way.

“The potential of the average person is like a huge ocean unsailed, a
new continent unexplored, a world of possibilities waiting to be
released and channeled toward some great good.”

Brian Tracy

Last week our Business Development Director had a meeting with a major High Street Financial Institution. During his presentation of our Charisma Model Programme he was a little surprised when their HR Director asked: “Do we really want charismatic leaders?” After a bit of exploration it became clear that the question was raised out of a very real concern – in the aftermath of ‘Fred the Shed’ (and arguably Bob Diamond) – that powerful, forceful leaders, with the ability to inspire followers headfirst into potentially reckless and out-of-control actions, might well have had their day.

As is my way, I found myself asking, so what’s the alternative then? Are our Financial Institutions now so full of fear that they would actually prefer to appoint ‘uncharismatic leaders’? Would they really feel safer appointing leaders that were powerless and ineffective? Perhaps they would be more comfortable limiting leadership’s ability to inspire strictly to average – or better still, just below average. That way The Board would never again be put at risk of feeling stirred into foolhardy decisions by some dangerously maverick leader. And if they appointed somebody really uncharismatic, somebody who could carry out his (or her) duties without drawing too much attention to themselves, then all of the bad publicity about (what many would deem to be) outrageous bonuses might just go away….

For the rest of us however, the benefits of ‘uncharismatic leadership’ are less clear. For me, the definition of charisma is ‘an authentic power that captivates hearts and minds’ It would follow then, that an uncharismatic leader would be ‘not authentic’ and ‘not captivating’, either logically or emotionally – certainly not somebody who I would feel inspired about working ,or voting for!

Our Authentic Charisma is built upon the degree to which we have developed five key internal attributes; Taken to the ‘nth’ degree then, truly spectacularly uncharismatic leadership behaviour would require an individual to, not only, be less than authentic or captivating, but they would also ideally need to be out of balance in all, or most, of the following 5 pillars of charisma:

• Self Esteem
• Sensory Awareness
• Driving Force
• Compelling Vision
• Balanced Energy

Any imbalance in these internal attributes, causing them to be either under, or over- developed, might show themselves in any of the following behavioural clues, all of which will negatively impact upon our individual ability to ‘captivate hearts and minds’.

Self Esteem issues: Defensive, hypersensitive, boastful, arrogant, craving constant positive feedback, self-critical, indecisive, excessive will to please, perfectionism, guilt, pessimism, envy.

Sensory Awareness Issues; Contained, reserved, distant, aloof, uncommunicative, inconsiderate, thoughtless, unaware /oblivious of the impact of their words or actions, doesn’t admit mistakes, biased, closed, seeks out evidence to support own opinions and beliefs, inappropriate, judgemental, sees threats not opportunities, lacks empathy

Driving Force Issues: Ineffectual, indecisive, compliant, trying to please everybody, highly risk or change averse, looks for reasons why actions or plans won’t work… or bullying, high driver, impatient, intolerant, inflexible, task focus at expense of relationships.

Vision Issues; Overly detailed, logical appeal lacking pathos, Inability to paint pictures of a better place, or visualise what that better place looks and feels like, or too ‘Big Picture,’, dreamer, idealistic views with no real plans of how they can be achieved.

Energy issues; Low energy, complainer, victim /poor me, low resilience, poor health, demotivated and demotivating, or wired, anxious, snappy, workaholic, compulsive completer-finisher. Inconsistent ,unpredictable, emotional rollercoaster.

Each and every one of us has the potential to be both charismatic and uncharismatic at times. Because we recognise and understand that same inconsistency in others, charisma can be really hard to define. Sometimes when we can’t quite put our finger on what a thing is, it can be much easier to identify what it is that it will, and won’t do. Charismatic Leadership will be effective, both in the short and long term. Uncharismatic Leadership will be most effective in the short term (as anybody who has ever needed to get a teenage son or daughter out of the house to a tight deadline will testify), but it won’t captivate hearts and minds. It won’t create bonds and trust and loyalty, and it won’t be effective, or cost effective, in the long term.

So, in terms of your own organisation; which side of the charismatic camp are you falling into? Do you have the courage to develop your own charismatic potential or are you taking the ‘safe’ option into the grey zone?

“How can you have charisma?

Be more concerned about making others feel good about themselves than you are making them feel good about you.”

Dan Reiland

There was an article that really caught my attention this week. Written by Graham White, HR Director of Brighton & Sussex University Hospitals NHS Trust, and published by People Management Magazine, the article was commenting on research from the Office of National Statistics 2012. This research revealed that ‘one in five employees are unhappy in their jobs’. It went on to explain that for many, one of the critical factors contributing to their degree of happiness (or not) at work is the relationship that they have with their boss. Graham White goes on to challenge us to ask ourselves what factors we should consider when deciding whether or not we should be putting up with a ‘bad boss’, and identifies three very important questions that we should be asking ourselves about our manager:

1. Do they genuinely care about me?
2. Is their criticism of me accurate?
3. Are they making me better at my job?

It occurred to me that simply by reframing these three questions from the point of view of ‘the boss’, we would have an interesting mechanic from which to assess the degree to which we, as individuals, can consider ourselves to be authentic, charismatic leaders;

1. Do my employees believe that I genuinely care about them?
2. Do they recognise and accept that my criticism of them is accurate?
3. Do they feel that I am helping them to become better at their job?

Charismatic Leaders possess a highly developed level of sensory awareness of others, allowing them to be far more intuitive about their employee’s feelings towards them. Even more importantly, Charismatic Leaders have a clear insight into the effect that their personality and preferred leadership style is having on others. They will be aware of, and vigilant to, any potential area of friction in all of their important relationships. When you work for a charismatic leader you will feel that they genuinely care about you.

Charismatic Leaders recognise that if they are to create a truly high performance culture, employees must feel valued and secure. They are confident in their own abilities, in the support and trust of their own line management, and of the organisation as a whole. Because Charismatic Leaders possess high levels of self-esteem, and because their own ego drive doesn’t need to be bolstered with displays of power, or reassured by a need to feel secure (manifesting in micro-management or reluctance to delegate), they will take care to offer up only constructive criticism. When you work for a charismatic leader you will recognise and accept that any criticism of you is accurate, and is designed to help you develop and grow.

Charismatic Leaders empower and inspire employees to move from a mindset of survival (disengagement, resistance to change and performance coasting), to an attitude of growth (engagement, openness and high performance). Charismatic leaders possess a wonderful ability to create a powerful vision of a better place that compels us to strive to be the best that we can be – because we want to. This shared vision, coupled with a dynamic driving force that captivates and sweeps us along with them, often empowers us to achieve more than we ever would have believed ourselves capable of. I am sure that we will all be able to relate to situations within our own lives and careers when we have been pushed to operate beyond the self-imposed boundaries our own comfort zones. The chances are that we resisted at first, and the chances are also that, with the benefit of hindsight, we will recognise that it was on these occasions where we really grew, developed and achieved something to be proud of. When you work for a truly charismatic leader you will, above all else, feel that they are helping you to become better at your job.

A boss creates fear, a leader confidence.
A boss fixes blame, a leader corrects mistakes.
A boss knows all, a leader asks questions.
A boss makes work drudgery, a leader makes it interesting.

Russell H Ewing

In a recent review of research carried out at The University of Lausanne in Switzerland, Harvard Business Review reported that: “The most effective leaders layer charismatic leadership on top of transactional and instrumental leadership to achieve their goals.”

Whilst I wholeheartedly welcome any reports that help to spread the word that a sprinkling of charisma – used in conjunction with proven leadership disciplines – can only serve to improve leadership effectiveness and results, I have to say that I struggle to understand why so many people still seem to be surprised by this information!

It was The Greek Philosopher Aristotle (384BC – 322BC) that first identified that, to be a more effective communicator and leader, an individual must first understand and master the ‘Art of Rhetoric’ – the ability to see and utilize the available means of persuasion. He described three main forms of rhetoric: Ethos, Logos, and Pathos:

Ethos (Greek for Character) Refers to an individual’s credibility or ethical appeal. Simply, we tend to believe people whom we respect. The trustworthiness or credibility of a Leader – their ethos – is often conveyed through the tone and style of their message and through the way they refer to differing views. Personal ethos will very much be affected by reputation as it exists independently from the message – individual expertise in the field, along with previous record or integrity. One of the central challenges of leadership is to project an impression that you are an authority, someone worth listening to, and at the same time someone who is authentic, likable, and worthy of respect.

Logos (Greek for Word) means persuading by the use of reasoning. Logos refers to the internal consistency of the individual’s message, the clarity of the claim, the logic of its reasons, and the effectiveness of its supporting evidence. The impact of logos on an audience is sometimes called the argument’s logical appeal. For a Leader, giving effective, persuasive reasons, along with facts and statistics to back up your call to action is critical to ‘winning minds’. However, as Aristotle, The University of Lausaunne, and countless other commentators over the centuries have identified, a really effective, persuasive, call to action – one that is likely to win battles, inspire revolution, and ( perhaps more relevantly today) change cultures and behaviours – will need to be delivered from the heart, and will need to resonate and connect at a deep emotional level. Truly effective Leaders understand the power of appealing to pathos when it comes to ‘winning hearts as well as minds’

Pathos (Greek for ‘suffering’ or ‘experience’) is often associated with emotional appeal to the audience’s sympathies and imagination. An appeal to pathos causes an audience not just to respond emotionally, but to identify with the leader’s point of view – to feel what they feel. Charismatic Leaders know that one of the most effective ways of conveying a ‘pathetic’ appeal is through narrative or story, which can turn the abstractions of logic into something palpable and present. The values, beliefs, and understandings of the individual are implicit in the story and conveyed imaginatively to their audience. In Leadership terms, pathos creates both the emotional and the imaginative impact of the message and the power with which the Leader’s message moves the audience to decision or action.

Charismatic Leaders instinctively recognize that the persuasive appeal of pathos is an appeal to a group’s sense of identity, their self-interest, and their emotions. Charismatic Leaders understand that the better that they are able -with their words and example -to create a positive image that their followers can identify with, the more effectively they will inspire and motivate their followers to achieve mutually desired goals.

NB. ‘Charisma’ derives from The Greek ‘khárisma’ meaning ‘gift of grace’. Interestingly, for anybody looking to become more persuasive, to The Ancient Greeks, the word had a second meaning, which was ‘favour freely given’.

I saw an article in a magazine earlier this week asking various celebrities the question: What does Christmas really mean to you? Not surprisingly, common themes seemed to be mostly about travelling home, and spending quality time tucked up safe and secure with loved ones, families and friends. For one or two of the celebrities interviewed Christmas time clearly held a far deeper and spiritual meaning, and they talked about the importance of Midnight Mass, Carol Services and ….. charity.

It got me thinking – what does Christmas really mean to me? I thought about my daughter’s Nativity Play from many, many, years ago. I thought about Mary and Joseph having nowhere to stay, and then bizarrely, I remembered a legendary piece of Nativity Play dialogue that had lodged itself in my unconscious, which went something along the lines of:

Joseph: “Please give us a room. Mary is going to have a baby”.
Innkeeper: “I have no rooms available”
Joseph: “We are desperate”
Innkeeper; “There’s a stable out the back. It’s basic, but it’s warm.”

And suddenly I got it – possibly for the first time ever I considered the vitally important role that the much criticized and maligned Innkeeper played in the Nativity Story. If not for the kindness and charity of this man (and his wife, played beautifully by my little girl over a decade ago) where exactly would the Shepherds, Wise Men and Archangels have visited the baby Jesus today -in a subway perhaps, or a squat, or maybe in the doorway of Superdrug or Primark?

For me, Christmas is all about being at home. It’s about feeling safe and secure and loved. It’s about family traditions and all of those things that help us to feel connected – that give us our identity and sense of belonging. But what about the people that can’t go home? What about the people that won’t be sharing their Christmas with loved ones and family?

I am sure that I am not the only one who has been both moved and troubled by Crisis’ Television Advertisement this year. If you’ve not yet seen, or heard the advert, it is narrated by Sir Ian McKellern, with Silent Night hauntingly played by a Brass Band in the background. Crisis,The National Charity for Single Homeless People, are appealing for us to ‘bring someone in from the cold this Christmas’. The advert explains that for just £20.48 we can book a place for a hot Christmas Dinner, and a warm, safe place to stay with people that really care. Crisis at Christmas will provide a homeless person with a hot shower and clean clothes so that they can feel human again. They will give them a health check which could well save their life, along with housing and job advice bringing hope for a better year ahead, and – for many – opening the door for a whole new life. Last year Crisis gave over 3000 homeless people a truly special Christmas.

According to Leslie Morphy, Chief Executive at Crisis, homelessness is about more than rooflessness. A home is not just a physical space, it also has a legal and social dimension. A home provides roots, identity, a sense of belonging and a place of emotional wellbeing. Homelessness is about the loss of all of these. It is an isolating and destructive experience and homeless people are some of the most vulnerable and socially excluded in our society.

As individuals, at a cellular level we have just two operating mechanisms: we survive, or we grow. A cell can only be in one mechanism at a time. When we feel fear, anxiety, or when we feel threatened, our bodies stimulate cortisol, a stress hormone that effectively causes us to close down. In a working environment a climate of fear and uncertainty damages both the effectiveness of an organization, and the wellbeing of it’s employees.Our cells take their signals from their environment, and long-term exposure to stress hormones damages and kills our cells. Is it any wonder then, that according to The Crisis Impact Report 2012, on average, homeless people die at just 47 years of age?

This Christmas I will count my blessings, and at the same time I will share a thought, and a prayer, for all of those people who won’t be coming home this year.

Merry Christmas to you all, and on behalf of The Charisma Team, we wish you a happy, healthy and abundant 2013.

“All parents damage their children. It cannot be helped. Youth, like pristine glass, absorbs the prints of its handlers. Some parents smudge, others crack, a few shatter childhoods completely into jagged little pieces, beyond repair.”

This extract from Mitch Albom’s book The Five People You Meet in Heaven sums up my beliefs about the impact of our parents on our physical and emotional well-being that often endures throughout our life. I regard myself as a woman who is at peace with herself, balanced and mostly rational. Yet despite this, a visit to my parents can release an emotional Tsunami within me and I will suddenly feel as if I’m 10 years old again. I had a wry smile on my face this weekend as I read a provocative article by Lucy Baxter in You Magazine titled ‘I Divorced My Own Father ‘ sharing the story of why she decided to cut her father completely out of her life. Experts acknowledge that the first six years of our life will create a lasting impact throughout the rest of our life because our brains are not fully formed. It is as if we are in a deep trance-like state absorbing everything like a porous sponge, including the values and beliefs of our parents. Little wonder that this parent-offspring relationship affects so many aspects of our personality including our charisma and personal presence.

My own research into understanding charisma enabled me to create my own definition that “Charisma is an authentic power that captivates the hearts and minds of others.” I discovered that you cannot teach charisma by training external behaviours because if these behaviours are not in alignment with your true authentic self you will be perceived as fake and superficial. My 25 year study into authentic charisma helped me to realise that everyone has this innate ability to shine. Interestingly however, my studies also helped me to understand why some people appear to shine more brightly than others. Every time we experience hurt, fear, anger, grief or guilt and we fail to acknowledge, accept and release these negative emotions, they become buried inside us, building up into mountainous stores of suppressed negativity that can erupt, like a volcano, at any time. This suppressed negativity, locked away in our unconscious minds, blocks our energy and tarnishes our natural shine. Over time we learn to suppress more and more of our natural emotional responses, until we operate like automatons in a grey twilight world filled with stress, pressure, barriers and deadlines. Jacintha Saldanha, the British nurse who tragically committed suicide after taking that prank call from an Australian radio show, demonstrates that left unchecked, stored negative emotions can eventually erupt, triggering reactions which would seem to be entirely inappropriate to a situation or event , often with devastating consequences.

In business stored negativity will cause disengagement on a breathtaking scale that infects and erodes energy so that employees find themselves being swept away under a tidal wave of stress and anxiety. Teaching disengaged staff to ‘think positive’, and helping them to remove the barriers that they have unwittingly erected around themselves, will create rapid transformation within the culture of that organisation.

One such barrier can be an individual’s limiting beliefs and values inherited from their parents that may be sabotaging their productivity. Parental relationships can fuel intense emotional outbursts and are are frequently ‘blamed’ for the mess or predicament we find ourselves in. If we view our parents as teachers, we can potentially learn from them in two ways. Firstly, if they were role models of excellence and exuded positivity then the child within will unconsciously seek to emulate them throughout their life. Alternatively, if our parents created trauma for us during our childhood then we can learn what we ‘don’t want to be’ and this has the potential to provide a catalyst for positive growth.

This parental relationship is often replayed within an organisational context, when we may perceive colleagues, line managers or leaders as manifestations of our father or mother because something about their behaviour, the way they look or how the speak triggers us back to our past. The study of Neuroscience has identified that the amygdala, located deep within the medial temporal lobes of the brain is responsible for triggering fear. If an organisation unwittingly triggers a negative ‘parental relationship’ emotion, the individual they will be plunged into anxiety, stress and survival model. The quickest and most effective way to combat this unhelpful reaction is explained very well in Rob Schneider’s article The Power of Positive Thinking. He provides compelling evidence that positive thinking and happiness increases our resilience, enables us to gain the gifts from our parents and significantly reduces stress and anxiety.

In term of organisational culture the point is that happier employees are healthier, work harder and create a collaborative and supportive environment that inspires engagement and flushes out disengagement. Happier employees possess huge amounts of energy and shine with impact and radiate presence….. sounds a bit like charisma, don’t you think?

This week two of The Charisma Team attended The Talent Management Association’s Autumn Conference, opened by what was, by all accounts, an impressive, and well delivered, keynote from Paul Bennett, Director at Henley Business School. Paul talked about the need for ‘Authentic Leadership’ (as opposed to ‘Defiant Leadership’ or ‘Compliant Leadership’). He used the analogy of The Gulf War – Tony Blair being defiant, and the rest of the Cabinet being compliant – to really drive home the point of the potential repercussions when an organisation fails in it’s responsibility to allow talented people to be talented. Paul referred to The Gallup Q12 Employee Engagement Survey, which reports that ‘just 7% of employees feel that they have the opportunity to do what they do best every day’, before asking the audience:

“What does your best at work look like? – and if I was to ask you what your 5 greatest innate strengths are, right now, how many of you would be able to tell me?

In my blog last week I asked if anyone out there was aware of any models which were applying a scientific set of measurable criteria from which an individual’s ‘charisma rating’ or ‘charismatic potential’ can be evaluated. Several people emailed me about Clifton’s StrengthsFinder, which measures the presence of 34 different talent themes. Clifton defines talents as ‘ peoples naturally recurring patterns of thought, feeling or behaviour that can be productively applied’. To my delight this assessment model includes a talent theme called ‘Woo’. Clifton go on to explain that ‘people strong in the Woo theme love the challenge of meeting new people and winning them over. They derive satisfaction from breaking the ice and making a connection with another person.’ What really appeals to me about this definition, along with the definitions of the majority of the other 33 talent themes identified in this model, is the recognition that people derive satisfaction and pleasure from working to, and using their strengths. Charismatic people – or people with strong ‘Woo factor’ – derive satisfaction from making a connection with another person.

Charisma has to be authentic

Our own definition of Charisma is that it is an authentic power that captivates the hearts and minds of others. It is neither defiant nor manipulative. Neither is it compliant or accommodating. Charisma has to be authentic, and for it to be authentic it has to come from within. It is our belief that until somebody genuinely ‘loves the challenge of meeting new people and winning them over’ it is unlikely that any set of carefully rehearsed presentation skills or rapport building techniques will do much to enhance their charismatic presence –it just won’t feel genuine. So whilst we love Clifton’s definition of ‘woo’, we belief that their definition of ‘talent’ is even more insightful. Our naturally recurring patterns of thought, feeling or behavior are all wrapped up in our values and our beliefs about ourselves and about our place in this world. If we want to be truly charismatic, we can be – but first we might need to challenge one or two of those values and beliefs that we’ve been dragging around with us, about what our strengths are, and about what they’re not.

“When you love your job, you will work on yourself so you will be better for your job. You will love it enough to be good at it. If you aren’t doing that, you don’t love your job at all; you love going to that place where you hang out and they pay you for it.”

Larry Winget